Terms of Service

Agreement to Terms

Welcome to Serenity Spa & Wellness. By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Our Services

Serenity Spa & Wellness provides wellness and spa services including but not limited to massages, facials, body treatments, and wellness consultations. All services are subject to availability and must be booked in advance.

Booking and Appointments

When you book an appointment with us, you agree to the following terms:

• Confirmation: All bookings must be confirmed by our staff before they are considered valid.
• Arrival Time: Please arrive 15 minutes before your scheduled appointment time.
• Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule your appointment.
• Cancellation Policy: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
• No-Show Policy: Failure to show up for your appointment may result in a charge of 50% of the service cost.

Payment Terms

Payment is required at the time of service unless otherwise arranged. We accept cash, credit cards, and debit cards. All prices are subject to change without notice.

• A valid credit card may be required to hold your appointment
• Gift certificates and promotional offers are subject to specific terms and conditions
• Gratuities are not included in service prices and are at your discretion

Health and Safety

Your health and safety are our top priorities. By using our services, you agree to:

• Disclose any medical conditions, allergies, or health concerns that may affect your treatment
• Inform us if you are pregnant or have any contraindications to spa treatments
• Follow all safety instructions provided by our staff
• Understand that spa treatments are not a substitute for medical care

Limitation of Liability

Serenity Spa & Wellness shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of our services. We are not responsible for any injuries or damages that may occur as a result of failure to disclose relevant health information.

Client Conduct

We maintain a peaceful and respectful environment for all clients and staff. We reserve the right to refuse service or terminate an appointment if:

• A client is disruptive, disrespectful, or inappropriate
• A client appears to be under the influence of alcohol or drugs
• A client's behavior threatens the safety or comfort of staff or other clients

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Serenity Spa & Wellness and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes acceptance of the new terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: